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Practical help for the six JPott Studios apps.

Published July 15, 2026

Feature availability: sync, pairing, purchases, and protected downloads depend on your app version and on whether that service is enabled in it. If an option described here is not visible in your app, it is not available in that version.

Before contacting support

Confirm the app name and version in the app’s Settings screen.
Install operating-system updates and the latest available app update.
Restart the app. If data is important, create an available backup before reinstalling or clearing storage.
For a permission problem, open the device’s Settings app and review permissions for the affected app.
For a purchase, use Restore purchases while signed into the store account that made the purchase.

Protect your privacy: do not email passwords, sync passphrases, full journal entries, intimate answers, pairing invite codes, voice recordings, store receipts containing personal details, or backup files unless support specifically explains a safe need and method.

App-specific help

Streaks Garden

Missing habit data: check whether a backup was restored or a sync conflict was resolved to the other device’s copy. Local backups are readable JSON; protect them.

Widget or reminder: confirm notification permission, widget placement, and that the app has been opened after an update.

Softly Noted

Locked journal: use the configured PIN or supported device biometric. JPott Studios cannot recover a lost device encryption key or sync passphrase.

Missing photo: Softly Noted keeps a private copy of a selected photo. If its file is removed or damaged, the text entry can remain while the image is unavailable. Password-encrypted backups may include referenced photos.

MoonEase

No audio: check media volume, silent/focus modes, Bluetooth routing, and whether another app is controlling audio.

Premium pack unavailable: included sounds remain local. Protected downloads require a configured service, network access, and a verified entitlement. Restore the purchase before retrying.

Gentle Range

Movement concern: stop the session if movement causes pain or concerning symptoms. Gentle Range is not medical advice; contact an appropriate qualified professional.

History or sync: local history remains on the device. Optional sync is unavailable unless the release build explicitly enables it.

Our Little Thing

Pairing unavailable: local one-device features remain usable. Pairing requires a configured service and two separate valid accounts.

Old or wrong pair: disconnect removes this phone’s local pair key; revoke pair blocks future shared access for both members. It cannot erase information already viewed or separately saved by another person.

Kind to Me

Recording unavailable: grant microphone access only if you want to record, then check free device storage. Existing voice files stay local.

Backup caution: Kind to Me’s JSON backup can embed voice recordings and is not encrypted by the app. Store it securely.

Billing and subscriptions

The checkout sheet from Apple or Google is the authoritative price and renewal disclosure.
Deleting an app or service account does not cancel a subscription. Cancel through the App Store or Google Play subscription settings.
Restore purchases with the same store account. Family sharing or cross-platform restoration is not promised unless the store and product specifically support it.
Refund requests are handled by the store that processed payment.

Contact support

Email jpottstudios@gmail.com with the app name, app version, phone model, operating-system version, a short description, steps that reproduce the issue, and the exact error text. Screenshots are helpful if they do not expose private content.

Account and deletion help is on the data deletion page. Accessibility feedback is welcome through the accessibility page.